Refund and Registration Policy

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Registration Agreement: Terms and Conditions

Once you register for any class. You must pay to confirm your registration either through the website or by calling 404-740-9077.

No Refund / Cancellation / No-Show / Transfer / Course Incomplete & Exam Failure Agreement: 

This policy is non-negotiable, as expenses are generated to provide  our programs. Please do not proceed with your registration if you cannot  agree with these terms and conditions. This policy supersedes prior  versions of this agreement. This policy applies to programs taken  either: online, in-person, or a combination of both. This policy is  effective upon submission of your registration and payment. If you are a  corporation/organization, please get in touch with us for our corporate  version of this policy.

Due to a vast outlay of expenses in providing courses, we therefore  reasonably and detrimentally rely upon your tuition payment to fund your  course's operations; consequently, we cannot extend any  refunds, cancellations, incomplete, or transfers outside the scope of  this policy.

NO REFUND / CANCELLATION: all registrations and sales are final. No  refunds or credits are issued. We recommend you reschedule/transfer your  course if you wish to cancel (see Transfers below). Terms, Tips, and  Pointers:

• Please ensure your schedule accommodates the course date(s) BEFORE registering. 
• You must ensure that this course is required and you are permitted  to take this course. The course information page will provide  information on this course.  
• All funds paid will be forfeited upon cancellation. 
• If we cancel a course, we will offer you the option to transfer to another course without a transfer fee. 
• Class starts 10 minute after the agreed upon time beyond that class will have to be reschedule for a fee $25.

TRANSFER: If you cannot attend the course/program for which you have  registered for whatever reason (i.e., illness, scheduling conflict,  etc.), AND if your program permits transfers (ACLS, BLS, PALS, First Aid), then please get in touch with us at least 2 BUSINESS days  BEFORE the start date of the program to arrange a transfer to another  date/time a transfer fee of $25 will apply. Terms, Tips, and Pointers:

• We cannot transfer your registration to another person.
• Once you transfer to another available course date, you are not permitted a cancellation at a later date.
• You will be charged the above transfer fee for each program transfer. 
• Transfers are not eligible for cancellation. 
• Please ensure your schedule accommodates your course/program date(s) BEFORE registering. 
• Transfers must be via phone at (404)740-9077. Please DO leave a message if no one can answer your call.
• Avoid emailing transfer requests as, at times, emails may end up in our junk/spam folder.

No show: No refund/credit/transfer for any student registered in any  course/seminar/program is a "No Show" for whatever reason. Students are  listed as a no-show under the following circumstances:

• Late/Tardy for a course,
• Failure to complete and bring all required program prerequisites to the course, or
• If you do not show up for your class.

Incomplete required course prerequisites: Some courses have  pre-course prerequisites: (i.e., American Heart Association programs,  such as ACLS, BLS, and PALS--both provider and instructor programs). If  your course/program has required prerequisites, that MUST be completed  before attending and brought with you to the course (see the  prerequisites section in the program, listed on our website). If you do  not fulfill those prerequisites, you will be listed as a no-show for the  course, and no refund or transfer will be permitted. The presence of a  program's prerequisites is verified at your program.

Late/Tardy for a course: Tardy is arriving 10 minutes after the start of class. Students who are tardy for a program are  marked as absent/no-show and are not eligible for a refund or transfer  to another course (we recommend you arrive 5-10 minutes before the  start of your course. Note: Please allow ample travel time as traffic  can be quite heavy for in-person programs). Many of the programs we  offer ( American Heart Association programs.) have required content that you must be present when the content  is presented; we are bound not to permit entry (and course  completion) to those who are tardy.

INCLEMENT WEATHER: During inclement weather, on the day of your  course, a recording will be left on our phone system to communicate to  course status and delayed course start time.

• Typically, during inclement weather, our strategy is to delay the  start time of the course; if a delay is not feasible, we will reschedule  the course to another date and email you to ask you to select another  course date and time.
• There are times when we may be able to offer the course remotely.  However, this has to be approved by the provider of your course.
• In inclement weather, always call (404) 740-9077 for updates to our  scheduled program. Typically if there is a change to a program, an  announcement will be made on our phone system.